service
Clear delivery expectations.
We keep shipping communication straightforward so customers know what happens after checkout.
Processing
Orders are prepared after payment confirmation. Processing time can vary during weekends, holidays, or promotional periods.
Delivery
Available delivery options and estimated timelines are shown at checkout. Tracking details are sent by email once an order ships.
Address accuracy
Please review your shipping address before placing an order. If something is wrong, contact us as soon as possible with your order number.
Order updates
Tracking information is sent to the checkout email.
Support
If a package appears delayed, contact us with your order number.
Operated by
Shipping is arranged by NOVA DOT TECH LTD, 128 City Road, London, EC1V 2NX, United Kingdom. Delivery questions: info@kivevora.shop or +44 7378 452370.