service
Cancellation Policy.
Your right to cancel an order placed on kivevora.store.
Right to cancel
If you are a consumer ordering from within the UK or EU, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts Regulations 2013 (or the equivalent local distance-selling rules for EU customers).
How to cancel
To cancel, contact us at info@kivevora.shop or +44 7378 452370 with your order number before the cancellation period ends.
Returning goods
Once you have told us you wish to cancel, goods should be returned unused and in original packaging where possible. See our Returns & Warranty page for return steps.
Refunds
Refunds for cancelled orders are issued to the original payment method within 14 days of us receiving the returned goods, or of you providing proof of return, whichever is earlier.
Operated by
NOVA DOT TECH LTD, 128 City Road, London, EC1V 2NX, United Kingdom.